Terms & Conditions

The platform available at detailmasters.pro ("Platform", "Service") is operated by Telmo Eduardo Antunes Alfarrobeira, IČO 21781478, with registered office at Kaprova 14, 11000 Prague, Czech Republic ("Operator", "we"). You can reach us at info@detailmasters.pro.

By creating an account or using the Platform you agree to these Terms. If you do not agree, do not use the Service. We may update these Terms with reasonable advance notice (for example by e-mail or an in-app notice); your continued use after the effective date constitutes acceptance. Material changes will not apply retroactively to bookings or purchases made before they take effect.

• "Customer" — a person using the Platform to discover, book and pay for car-care services.
• "Business" — an independent car-detailing business listed on the Platform, including its staff accounts.
• "Agent" — an independent partner who refers Businesses to the Platform.
• "Booking" — a request for a service placed by a Customer with a Business through the Platform.
• "Reservation Fee" — the upfront platform charge collected when a Booking is placed.
• "Confirmed Price" — the binding price for a service, set by the Business when it accepts a Booking.
• "Package" — a prepaid bundle of service sessions purchased from a Business through the Platform.

The Platform is a marketplace and business-management software. It connects Customers with independent Businesses and provides those Businesses with scheduling, customer-management, loyalty and invoicing tools.

The Operator is not a party to the service contract between a Customer and a Business. Businesses are independent contractors — they are solely responsible for the advertised content of their listings, the quality, safety and legality of their services, their pricing, their availability, and compliance with their own legal obligations (including tax and consumer-protection obligations). Any claims regarding a performed service must be addressed to the Business; we will reasonably assist with contact details and booking records.

You must be at least 18 years old and provide accurate information when registering. You are responsible for keeping your credentials confidential and for all activity under your account, including staff sub-accounts created by a Business. We may suspend or terminate accounts that violate these Terms, applicable law, or the integrity of the Platform.

Service prices on the Platform are displayed as a price range. The range is an estimate — the final, binding price ("Confirmed Price") depends on the condition and size of the vehicle and is set by the Business when it accepts the Booking. You are notified of the Confirmed Price upon acceptance and it is visible in your account.

Priority (same-day) bookings are subject to a price multiplier displayed before you book; the Business allocates a time slot within 24 hours of a priority request.

A Booking placed by a Customer is a request. It becomes binding between the Customer and the Business when the Business accepts it together with the Confirmed Price. The remaining balance (Confirmed Price) is paid directly to the Business at or after the appointment; the Platform records such payments but does not process them.

When placing a Booking, a Reservation Fee is charged immediately. Its amount (a percentage of the minimum service price, possibly capped, and never below the payment processor's minimum charge) is displayed before you confirm. The fee is collected by the Operator as a platform service charge and processed by Stripe; we do not store your card details.

Refunds of the Reservation Fee:

• If the requested time turns out to be unavailable at the moment of booking, the fee is refunded automatically and in full.
• If the Business cancels your accepted Booking, the fee is refunded automatically, less non-recoverable payment-processing costs.
• If you cancel a Booking yourself, the Reservation Fee is non-refundable, except where a refund is required by mandatory consumer law.

EU consumers: where the statutory 14-day right of withdrawal applies, you may exercise it by contacting us; note that the right of withdrawal does not apply to services fully performed with your prior express consent, and may be limited for services scheduled for a specific date in accordance with applicable law.

The Platform may from time to time waive the Reservation Fee entirely; in that case no payment step occurs.

The Operator may issue promotional coupons to Customers. Booking coupons reduce the Reservation Fee (not the service price) by the stated percentage; if the discounted fee falls below the payment processor's minimum chargeable amount, the fee is waived. Coupons have expiry dates and per-coupon usage limits, may be marked exclusive (not combinable with other discounts), have no cash value, and are non-transferable. Businesses may additionally offer their own promo codes, which reduce the service price range shown.

Businesses may offer prepaid Packages (a number of service sessions at a bundled price). Packages are purchased through the Platform with payment processed by Stripe, are personal and non-transferable, and are redeemed at the issuing Business, which records each used session.

Where a validity period is stated at the time of purchase, unused sessions expire at its end. The Business is responsible for honouring purchased Packages. Statutory withdrawal and refund rights of EU consumers remain unaffected; for withdrawal requests within the statutory period, contact us or the Business.

Businesses may run a points-based loyalty programme. Points are awarded on completed bookings at the rate set by the Business and may be redeemed for a credit to be applied at that Business. Points and credits have no cash value, are non-transferable, expire together with the account, and a Business may amend or discontinue its programme prospectively. Redeemed credits are honoured by the Business at your next visit.

Listing on the Platform requires an active subscription (or a free tier activated with a valid Agent referral code). Subscription plans, prices and included features are displayed before purchase. Subscriptions renew automatically for the chosen billing period and can be cancelled at any time with effect from the end of the current period; downgrades take effect at the next renewal. Trials, welcome discounts, Agent referral discounts and gifted subscription months are applied as described at the time of activation.

Businesses are responsible for the accuracy of their listings (services, prices, hours, capacity), for confirming bookings and prices without undue delay, for the conduct of their staff accounts, and for issuing any legally required receipts or invoices to Customers for the services performed. The invoicing tools provided by the Platform are an aid and do not replace the Business's own tax obligations.

The Operator charges Reservation Fees to Customers as a platform service charge. The Operator does not collect or hold the service price on behalf of Businesses.

Customers may leave one review per Business, which must be truthful and based on a genuine experience. By submitting reviews, photos or other content you grant the Operator a non-exclusive, worldwide, royalty-free licence to display that content on the Platform. Businesses may respond to reviews and may appeal reviews they consider to violate these rules; appeals are decided by the Operator, which may remove content that is unlawful, deceptive or abusive.

Businesses may document work with before/after photographs of the vehicle and share progress updates with the Customer through the Platform.

• No unlawful, fraudulent or abusive use of the Platform.
• No circumvention of the Platform (e.g. manipulating fees, coupons or loyalty mechanics).
• No scraping, reverse engineering, or interference with the Platform's operation or security.
• No false bookings, fake reviews, or impersonation.

The Platform is provided "as is". To the maximum extent permitted by law, the Operator is not liable for the performance, quality or outcome of services rendered by Businesses, for damage to vehicles, or for indirect or consequential damages. Our aggregate liability towards a Customer is limited to the Reservation Fees and Package payments processed through the Platform for the affected transaction; towards a Business, to the subscription fees paid in the twelve months preceding the event. Nothing in these Terms limits liability that cannot be limited by law, including liability for intentional misconduct or harm caused to consumers under mandatory law.

You may delete your account at any time in the account settings. We may suspend or terminate accounts for material breach of these Terms. Termination does not affect bookings already accepted, statutory retention of invoicing records, or provisions which by their nature survive (liability, governing law).

These Terms are governed by the laws of the Czech Republic. If you are a consumer residing in the EU, you also enjoy the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in your local courts.

Consumers may use out-of-court dispute resolution: in the Czech Republic, the Czech Trade Inspection Authority (ČOI, www.coi.cz); EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

These Terms are provided in English, Portuguese and Czech. The translations are provided for convenience; in case of any discrepancy, the English version prevails to the extent permitted by mandatory consumer law.

Questions about these Terms: info@detailmasters.pro.